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| 2001-2003 U.S. GOVERNMENT TTY DIRECTORY |
The Telecommunications Accessibility Enhancement Act of 1988 (Public Law 100-542) tasks the General Services Administration (GSA) with ensuring that the Federal Technology Service be fully accessible to individuals who are deaf, hard of hearing, or have speech disabilities. To accomplish this, GSA established the Federal Relay Service (FRS) in 1989. In 1998, the FRS program was expanded and services were made available to meet evolving requirements for enhanced services and features.
FRS relays calls between individuals who are deaf, hard of hearing, or have speech disabilities and individuals who speak and hear without difficulty. FRS is accessible domestically (fifty states as well as Puerto Rico, the Virgin Islands, Guam, and the District of Columbia) and non-domestically (280 countries worldwide). It enables Federal employees to conduct official duties and the general public to conduct business with the Federal government and its agencies. Many of you are either users of the Federal Relay Service or have employees who are benefiting from using this vital service.
Another requirement of Public Law 100-542 is for GSA to publish and maintain a directory of Federal Government TTY (text telephone) numbers. In addition to the published U.S. Government TTY Directory, information is available on-line via the Automated Federal TTY Directory and through the worldwide web. You will find information on the inside cover of this directory under TTY Usage.
Developing the directory and maintaining its accuracy are difficult tasks. Your assistance in keeping us posted about the accuracy of these listings is very important. If there has been an omission or if a change is necessary, please inform us immediately using the form provided in the directory.
Thank you for your support in helping to ensure accessibility to the Federal Government for all citizens.
Sandra N. Bates
Commissioner
Federal Technology Service
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