consumer guide to choosing cellular service.
and more people are buying wireless telephone service. With
a cell phone, you can keep in touch with family, friends, and work,
even when you’re on the go. Companies’ plans change constantly. Whether
you already have wireless service or you’re just getting started, it’s
a good idea to shop around, read each company’s offers carefully, and
to ask questions, such as these:
will I use my cell phone? Only for emergencies or more
will I make most of my calls? During the day, at night,
or on the weekends?
will I be making and receiving calls? Close to home or
much does my monthly budget allow for telephone service,
Will You Use Your Phone?
plans commonly offer "buckets" of minutes. You pay for a
specific number of minutes each month, whether you use them all or
If you use more than your monthly allotment, you pay a much higher
charge for the extra minutes.
Unused minutes may not carry over to the next month.
Most wireless plans count the minutes for both calls you make and
Charges are usually rounded up. For example, a call that takes one
minute and three seconds may be charged as a two-minute call.
Unlike traditional phone service, most wireless providers start
the clock when you press the "talk" or "send"
button, not when the person at the other end of the line picks up.
You use minutes when you call toll-free numbers.
Some services allow you to check by telephone or online to find
out how many minutes you have left in your billing cycle. Depending
on how often that information is updated, it may not be absolutely
service providers offer prepaid plans. Instead of getting a monthly
bill, you pay in advance for a certain number of minutes. When you
use them up, you can add more. Prepaid plans may be more expensive
per minute than the monthly calling plans, but they can be very useful
for people who don’t use the service much, have limited budgets, or
want to control their children’s cell phone use. They may also be
a good choice for people who are trying to rebuild their credit.
alternative is a plan with a preset spending limit; when you reach
the limit, you have to pay your bill before you can continue to use
will you use your phone?
phone service uses radio waves, much like radios and televisions.
As with those devices, your cell phone might have static, drop calls,
get busy signals, or not work at all depending on where you are, the
weather, and other factors. Your location may also determine how much
it costs to make calls. Some wireless plans are based on "home
areas." Others offer nationwide service.
It’s important to select a service that works in your neighborhood
and other places where you plan to use it.
If you use your phone outside of your home area, you are connecting
to the network through another company. Some wireless plans charge
a "roaming" fee, on top of the minutes you use, for those
Even within your "home area," some calls may be long-distance.
Some plans include long-distance calls for the same rate, while
others charge more (on top of the minutes you use).
could pay roaming charges, long-distance charges, and have your minutes
assessed, all for the same call, depending on your wireless plan and
your location. When comparing plans, consider where and how you’ll
be using your phone.
the Fine Print
may be hard to catch all the details in advertisements for wireless
service, so be sure you understand the terms before you sign up. Wireless
plans often require signing a contract for a year or longer, so be
sure you know:
Whether your minutes can be used any time, including "peak
times" (usually weekdays), or if there is a certain number
of minutes that are restricted to "off-peak times" (nights
and weekends), and what the cutoff times are;
How much it costs if you use more than your allotted number of minutes;
The charges, if any, for roaming and/or long-distance;
The cancellation policy. Many carriers charge more than $100 to
end your contract early;
Whether you can increase or decrease the number of minutes or make
other changes to your contract after you’ve activated your phone
and started using it, and what the terms would be;
If features such as voicemail and Caller ID are included, or if
they are extra;
The cost for 800-number or directory assistance calls; and,
What happens when your contract ends — do the terms of service and
all promises in writing. Ask if there is a grace period within which
you can cancel for no or a small charge if the service doesn’t meet
your expectations. Try it out as soon as possible to see how it works
in the places you would normally use it.
the Phone That's Right for You
providers sell a variety of phones that work with their service; sometimes
they offer free or discounted phones as part of their promotions.
When choosing a cell phone, consider:
The size that you want;
Whether you can use the keypad easily; and,
Whether it can handle features you might want such as Caller ID
and Internet services.
cell phones work with older analog networks. Most sold today work
with newer digital networks, and some (called dual-band) work with
both. If the phone only works with digital networks, you may not be
able to "roam" — make or receive calls outside your home
accommodate people with special needs, some phones can operate with
voice-activated commands. Many have raised numbers on the keypads.
All providers must offer at least one phone that works with TTY devices.
People who use hearing aids should ask if the phones are compatible
also important to know that if you switch your wireless provider,
you may have to get another phone, and you won’t be able to keep the
same number (consumers will be able to retain their cell phone numbers
when they switch providers under federal rules that take effect in
and more people are using wireless phones for all of their calls and
abandoning "landlines" entirely. For some consumers, just
going wireless could be a better deal than keeping their landline
phone service, too. Be aware that:
You might not get good (or any) reception inside your house or apartment
Weak or dead batteries can also prevent your cell phone from working
when you need to make a call. If that happens in an emergency situation,
you would be unable able to dial 911.
with children, people who work at home, people who are homebound,
and other people who depend on phone service may want the security
of having a landline as well as a wireless phone.
Internet Service and Messaging
wireless companies provide Internet access, including email and Web
browsing. As wireless technology advances, Internet services are becoming
faster and more varied.
Some plans charge by the minute. Ask whether Internet use counts
against the number of minutes in your plan or if you have a separate
"bucket" of minutes for it.
If the charges are by the kilobyte, consider how many you are likely
to use. The average 100-word email without attachments or graphics
is one kilobyte, but things like graphics and music files are much
larger and take up many more kilobytes (1,024 kilobytes equal one
plans provide unlimited Internet service. Another popular service
is text-messaging, which enables you to send small notes to other
wireless users. Ask the provider what the per-message charge is and
whether you can send messages to people who use other companies’ services.
Cell Phone Safety and Etiquette
your wireless phone in a responsible and considerate manner. You should
It’s safest to drive with both hands on the wheel. Taking your hand
off the wheel to dial or talk on your wireless phone can be dangerous;
in some places it’s illegal.
Many wireless providers offer hands-free kits and voice-dialing
features to improve safety. However, talking on the phone while
driving can still be distracting. If you need to make or receive
a call, the best thing to do is to pull over safely.
You may be unable to use your phone in an emergency if coverage
is poor in your location. As long as the service works, you can
make 911 calls at no charge even if your phone has been disconnected
or you haven’t activated the service yet.
When you’re in a meeting, a concert, a movie, a restaurant, or any
place where a ringing phone might disturb others, turn your phone
If you’re talking on your cell phone in a public place, speak softly
to avoid bothering other people and keep your conversation private.
your phone is stolen or someone uses the electronic serial number
to "clone" your phone, calls could be made against your
account. To prevent unauthorized charges and protect sensitive information
such as your account number:
Keep your bills and service agreements locked away.
Store your phone out of sight in a secure place.
unauthorized charges for services you never agreed to, can occur on
wireless as well as landline telephone bills. You should also be aware
that downloading games, custom ring-tones, or other products or services
may result in charges. Read your bills carefully as soon as you receive
them and contact your wireless provider promptly about any questionable
Resources on the Web
more information, check out:
Federal Communications Commission
Telecommunications Research and Action
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