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Consumer Focus: Are Your Health Records an Open Book?
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Are Your Health Records an Open Book?

The right to privacy is a bedrock of the American value system. Unfortunately when it comes to one's medical records, there are many concerns and questions about how far that privacy really extends. Ask yourself the following questions: Who has access to my medical records? Does the information stay in my doctor's office? Does my information stay in my insurance company's files? Do insurance companies share health information with each other? Do you know the answers? Here are some things you should know:

  • Patients share sensitive information with their medical providers such as: family history, physical conditions, personal habits, mental state, and the types of medications they are taking.
  • Currently, the health information you provide your doctor doesn't necessarily stay in the office. It may be shared for many reasons (for treatment purposes, to process claims, or measure outcomes and fight disease) and with many people (other doctors and hospitals, pharmacies, insurance companies, schools, employers, data clearinghouses, pharmaceutical companies, and even marketers).
  • Under mandatory reporting requirements, a health care provider may be legally obligated to report a birth defect or positive test for HIV to public health officials.
  • Because many employers provide health care coverage to employees and their families, employers often have access to your personal health information.
  • Medical information is shared between companies. A health data clearinghouse collects medical information from numerous insurance companies and makes it available to member carriers in order to identify such things as pre-existing conditions, duplicate coverage and over-utilization.
  • Information you provide for "surveys," health screenings, and at health fairs may be given to pharmaceutical companies. In turn, they may use the information for direct marketing of their product.
  • Each day there are new advances in transmitting and storing health information in an electronic format. There are online pharmacies that provide prescription services, doctors can electronically communicate with others in the field and can transmit lab results and even x-rays. As more information is collected and maintained in an electronic format, it becomes easier to share the information with others for a variety of purposes.
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The Health Insurance Portability and Accountability Act

Consumers should be concerned that they could lose control over their health information, the information could be given to others without their consent, or the information may even be used against them. Recent regulation, the Health Insurance Portability and Accountability Act (HIPAA), now affords consumers new privacy protections.

The regulation applies only to specific "entities." Covered entities include health plans (HMOs, health insurers, group health plans), health care clearinghouses, and certain health care providers (those who conduct certain financial and administrative transactions electronically). It covers "protected health information" in any form that is created or received by a covered entity. There are a number of elements that must be met before the information is protected by the regulation.

  1. Protected information is defined as any oral or recorded information relating to the physical or mental health of an individual, the provision of health care to the individual, or the payment for health care.
  2. The health information must be individually identifiable (name, social security number, medical record number, or address).
  3. The information must be created or received by a "covered entity."

Know your rights:

  • Individuals have a right to see and obtain a copy of their health information, including documentation pertaining to whom the information has been disclosed - some fees may apply for obtaining a copy of your records.
  • Covered entities are required to give patients a written explanation of how their health information will be used and shared.
  • A patient's written permission is required for the use or disclosure of their health information.
  • Employer access to one's health information is limited. The regulation will help to ensure that employers only have limited access to health information for purposes of paying health insurance.
  • Individuals are given the right to request an entity to amend or supplement the information in your health record. However, such requests can be denied if the health record was not created by the covered entity or the record is determined to be accurate and complete.

Myth: Family members or friends will no longer be able to pick up prescriptions for others at the pharmacy.

Fact: HIPAA explicitly provides that this practice can continue.

Note: The new federal regulation establishes a baseline of patient protections. However, there are some states that offer additional protections. In this instance, the stronger privacy protections will apply.

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Protect Your Medical Information and Ensure Its Accuracy

Know your rights and exercise them. Here are some steps you should take to ensure the accuracy and privacy of your medical information.

  • Talk with your doctor about confidentiality concerns. Discuss the uses of your health information and what is required for insurance purposes.
  • Read the fine print. Most authorization forms contain clauses allowing information to be released. You may be able to restrict some disclosures by revising the form. Hint: Be sure to initial and date your revisions.
  • Request a copy of your medical records so you know what's in them.
  • Register your objections to disclosures that you consider inappropriate. Contact the specific entity involved, state office, or the Department of Health and Human Services.
  • Be cautious when providing personal information for "surveys," health screenings, or "sweepstakes" or on a health web sites. Be sure to check their privacy policy, ask how the information will be used and who will have access to it.

Note: Consumers will have the right to file a formal complaint about violations to the regulation. Complaints can be filed directly with the Department of Health and Human Services. HIPAA does not allow individuals to initiate legal action. However, file a complaint with the appropriate offices and consult an attorney since violations may be grounds for state legal actions (see the Consumer Action Handbook for tips on obtaining legal help).

** The regulation was announced on April 14, 2001 but covered entities do not have to meet these requirements until April 14, 2003.

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